Sarah started in April 2017 as a reviewer at Roamler. Besides reviewing, she teaches English and edits videos. At the time of the interview, she is a level 3 Roamler. Her biggest tip for Roamlers: double check your photos, making sure they are sharp and you are sending photos of products and not the floor.
How did you get started at Roamler?
I was looking for a flexible and international-oriented job when I came across Roamler. The concept of mystery shopping was new to me and I was intrigued by the innovative idea that the average person could actively contribute to market research via their mobile phone, influencing the way consumers and businesses interact with each other. I was excited to become a part of this movement.
What tasks do you prefer to review and why?
I like the creative tasks the best because they’re more personal. One of the best parts about this job is the interaction with the app users and having the chance to get to know each other better.
Did you ever make a mistake with reviewing and what happened?
For tasks in which either a bonus reward or reimbursement is added to the payment, I have a few times accidentally accepted a task before adding the appropriate payment. I usually catch on to this right away, so I go to the user’s profile and add the amount manually.
What do you like best and what is most difficult about your job at Roamler?
Interacting with friendly and polite Roamlers always makes my day. Besides that, I love that by working at Roamler I can become a more aware consumer regarding marketing strategies and the relationships between a variety of different brands. While some tasks can be rather tedious to review, the most difficult part of my job is actually resolving a variety of issues and complaints that Roamlers may have. Most problems are simple misunderstandings or technical issues that are quick to sort out. However, sometimes a problem may take a while to resolve or we may have to give disappointing news, which is never fun for either party. Fellow Roamlers, your frustrations are also our frustrations. We care about what you think, so we do take your feedback seriously. Our intention is to be fair and reasonable, not mean and stingy.
What would you like Roamlers to know about your work as a reviewer?
We are people too. We truly want to help create a positive atmosphere and improve your experience as a Roamler. Don’t be rude to us; please communicate as if we were speaking face to face. We take all comments and feedback seriously, but we’ll feel less motivated to take you seriously if you are disrespectful.
What mistakes do you come across often?
A lot of Roamlers don’t double check their photos. Sometimes they take a ‘blank’ picture (e.g. of the floor) with the intention of returning to it later to take a better picture, but then forget about it. Other times, the pictures are either too blurry or contradict the Roamler’s answers. It is tempting and easy to just click ‘next’ or ‘send’, but do know that without double checking your photos, there is a higher risk that you’ve made a mistake without realising it.
These mistakes can be prevented by a double check of a photo’s sharpness by zooming in. Keep in mind that the photo quality may degrade when they are sent to us, meaning that just because you can read a label when you zoom all the way in doesn’t necessarily mean that we can too.
Second, take pictures of at least something (i.e. not the floor), even when the requested product or location is unavailable. When you’re given multiple photo opportunities, take them from as many different viewpoints as possible. Generally, the more we can see within or around a store, the better the submission. This is a great habit to get into!
Do you have tips for Roamlers on performing (more) paid tasks?
It is often a good idea to wait for feedback before performing a lot of the same task for the first. Wait until we’ve reviewed at least one or two of your tasks, then you know if you’re doing something wrong or not. If you are in a rush, you can ask for your task to be prioritised. We cannot guarantee that your task will be looked at right away, as it depends on how many submissions we receive and which tasks take priority for our clients. However, it never hurts to ask.
Although we love it when Roamlers are dedicated enough to travel farther out for tasks, please understand that this can be riskier. It is better to perform Roamler tasks in locations that you typically visit anyway (e.g. holiday, job). If you do decide to make a trip for Roamler only, there please go with reasonable expectations to avoid disappointment. For example, a location may be closed or you may be turned away by staff, both of which result in a lower reward.
You may also be stuck in traffic and end up spending more time and money on petrol than you originally calculated. It could also be that a task disappears before you have time to reserve it, usually either due to another Roamler reserving it first or due to our quota being reached. If you are aware of and don’t mind these risks, then by all means, Roamler on!
Anything else you want to share?
Aside from understanding the above risks, please have reasonable expectations for other things as well. We do our best to be fair in giving out rewards based on the client’s needs, how many locations we need to visit, how many active Roamlers there are, how much time and effort is expected per visit, and so on. Moreover, when waiting for a task to be reviewed, please understand that as a non-robotic service we are unable to provide you with a complete 24-hour service.
Overall, the best wisdom I can offer is what I have learned from Roamlers themselves: Some of the best performing and most satisfied Roamlers understand that it’s not only about the money; they are also motivated by getting some exercise, fresh air, and improving their awareness as a consumer. In other words, don’t spend too much of your energy on money alone, or else you’re more likely to feel frustrated when things don’t go your way.