Behind the Scenes: our Community Managers!

Every month we interview people with a Roamler heart and this month we talk to Community Managers. Lieke, Community Manager from the UK and Isabelle, Community Manager from France answered the exact same questions about managing their respective Roamler crowds. Curious if there are any differences between the two? Then read on quickly!

Please, introduce yourself!
UK: My name is Lieke, I am 22 and I just moved to Birmingham. I started at Roamler in 2015, as an operations intern at the office in Amsterdam. I had an amazing time there, so after my internship ended, I stayed on as a reviewer for Roamler Netherlands. Until I started as a Community Manager for Roamler UK in January 2018.

France: I’m Isabelle, I’m 30 and I live in Bron (next to Lyon) in France, with my husband and 3 year old son. I started working at Roamler as a reviewer in august 2016 and evolved a lot. I’m now in charge of our location database and also manage international projects that go live in France. So now I can say I’m a community-, international project- and location database manager 😉.


What does the job ‘Community Manager’ mean within your Roamler country?

UK: As a Community Manager in the UK I deal with everything that has to do with the crowd. Some of the things I take care of include (push) messages, Facebook, creative- and training tasks, recruitment, the blog, newsletters and support queries. In short, I try to build the crowd, keep them engaged, and get them to the right places.

France: The Community Manager is the one who takes care of the Roamlers we have. Some of my daily tasks include: answering questions from Roamlers, keeping the community active, recruiting new Roamlers in certain areas. We often set up (recruitment) projects via the app, social media, or make phone calls. I also create the content for Facebook, Instagram or newsletters.

Describe a typical day at your Roamler office
UK: I always start the day with checking how all running projects are doing and decide which ones require action. Then I usually get myself a cup of coffee and check our Facebook page. After that, it really depends; every day is different. I usually have a few action points per day, and in the meantime I work on long term projects, such as recruiting Roamlers in the right areas.

France: When I arrive the morning, I start with answering messages from Roamlers in the app, emails, Facebook and Instagram. A nice thing we organise monthly is a “TGIF” (Thank God it’s Friday), we talk about the company, play a game and eat some food. It’s a really lovely. Sometimes, after work, we go for drinks and meet people who used to work with us. We are glad to see them again

What does your team look like? How do you work together?
UK: Our team is small, but is growing rapidly. At the moment we’re a team of five, but we’ve got some new people joining soon. We all have the ability to work from home, as well as from our new office in Birmingham. Our sales team is always on the go, while the rest of the team works from home or the office. That means we don’t always see each other, but we do keep in touch throughout the day. We try to get the entire team in once a week.

France: We have a great team to take care of the Roamlers. The person who’s in contact with Roamlers first is Kenza, our reviewer. She tries her best to keep the Roamlers happy. Charles-Antoine is our intern since January, he helps with reviews and messages. And Jonathan is responsible for the field. We all have our goals and try to work together to achieve them. There is a great atmosphere and I think we all have compatible characters.

What are some of the coolest projects you have worked on?
UK: I really like the variety of the projects we work on, but I’m always extra excited about the ones where we don’t just observe, but actively change something in-store. Like tasks where we add stock, remove stock and especially where we build displays. It’s satisfying to see the before and after photos. It makes me proud; our crowd did that!

France: Last December, I created an advent calendar. We had 24 creatives tasks, 1 per day. And if the Roamlers were doing all 24 tasks, they could win a price. So, I had to create 24 posts on social media and needed to review the submissions very quickly every day. It was exciting and really Christmassy!

What do you like best about your job?
UK: That I get to work with so many great people. My colleagues at Roamler UK, the colleagues at the other Roamler offices and of course the Roamlers. It can really make my day when we receive a nice message from a Roamler. I also love hearing about great things Roamlers do with their earnings, or about experiences they’ve had because of Roamler.

France: What I like the most is the interaction with the Roamlers, as they all have a different personalities. I also like to create content for our social media. It’s sometimes tough to find inspiration but I like this creative side of the job. I like that my job is diverse; I see the customer’s AND the Roamlers’ perspective.

What do you like least about your job?
UK: Answering the messages of Roamlers whose submissions have been rejected. It’s always difficult to answer those, because I understand their disappointment after having put time and effort into performing the task. I always try to explain our point of view; how we can’t send incorrect or incomplete data to our clients, even if part of the task was correct. It’s an opportunity to learn, for both parties.

France: Customers have requirements and sometimes, it’s really hard to explain that behind a task, there is a client. For example, we have a task where you need to take photos of all the shelves with coffee. Sometimes, there are maybe 15 or 20 shelves so that makes 20 pictures to take. It’s really difficult to reject a task when there is just 1 shelf missing on 20 pictures. Roamlers do their best and it breaks our heart to reject, but we have to.

How is your bond / relationship with the Roamlers?
UK: Good, I hope! I really enjoy working with them every day. I hope they aren’t too annoyed with my push messages; I try to limit the number and mind the timing, so we don’t spam everyone’s phone. It’s great to see so many of the high level Roamlers in the app every day, I almost feel like I know them. It’s also nice to see messages or submissions from the newest Roamlers, as they get to know the app.

France: We try to create a trusting relationship with the Roamlers. This works both ways: they need to trust us because when they submit a task, they sent us pictures and information but do not receive a financial reward immediately (they have to wait for the review). But, we also need to trust them; they are the “eyes” in the field so we need to know we can count on them too. Of course, we are humans and sometimes mistake while reviewing. We are always willing to discuss the review when Roamlers do not fully agree with the outcome.

Do you have a nice tip for Roamlers? If yes; what kind?
UK: Don’t forget to check the experience tab in the app every now and then. We regularly have selection tasks for paid tasks there, which you might easily miss if you only check the paid tab.

France: Please, read the whole task carefully. The amount of rejected submissions because Roamlers did something that was not in the task, is quite high. Remember that even if tasks are recurring, the briefing might still change.

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Got all excited about Community Management and want to make it your profession too? In Belgium they are looking for one! Please find the vacancy here and apply.

Dutch Project Manager Maud takes the ‘stage’!

Every month we interview someone with a ‘Roamler heart’ to get to know them a little better. Varying from inspiring Roamlers, to reviewers and other people within the Roamler team internationally. This time, Dutch Project Manager Maud takes the ‘stage’.
If you are curious what her job as a Roamler Project Manager entails, than read on quickly to learn more!

Tell us, who are you, when did you start at Roamler and what is your job at Roamler?
I’m Maud, 27 years old, live in Amsterdam together with my boyfriend and love travelling, going out with friends and discovering cities and restaurants. I started in 2016 as a Community Manager for Roamler Tech (a Dutch subsidiary of Roamler) and switched to Roamler Retail in 2017 to work as a Project Manager.

What does the job title ‘Project Manager’ mean within Roamler?
As a Project Manager we translate the question/case of the client into a questionnaire in the Roamler app. When we start the project (questionnaire is live) we manage to reach the target and to get the correct data in. After the project we analyse the data and send the client a report with our findings. We receive all kinds of questions/cases by different clients, so no project is the same and we have to reach very different goals for each project.

Describe a typical day at the Roamler office!
A typical day at Roamler starts with a good, strong coffee ;-). I answer my mail(s), check the admin (our system behind the app) for the projects I am responsible for, create new questionnaires for clients or make reports when all completes for a project are in. Sometimes I have meetings for internal projects or meetings with clients to discuss new projects, opportunities or just to explain what Roamler does in general and what we – together with our crowd of Roamlers – can do to support them.

How does a project come to life? From beginning to end.
A client has a specific case or question and we have to translate that into a questionnaire in the app. This sounds easy, but that’s not always the case. Before we create the actual questionnaire we need to discuss a lot with the client; we need to understand the exact goals of the project, their wishes and needs and what they want to do with the data. Besides that, we have to create questionnaires that are understandable for every single Roamler. For example – clients use a lot of jargon, we need to translate that into an understandable language for ourselves and Roamlers.

What are some of the coolest projects you have worked on?
I have worked on so many cool and different projects. I have set up the weekly Live Sport Checks and created a live and clickable online dashboard which is really useful for the client. Did price analysis, set up merchandising projects (placing displays, wobblers) and much more!

What do you like best about your job?
Not one day is the same! I love to work on different projects with different clients. I also like data and creating reports/dashboards. I really want to make the client enthusiastic about the report or dashboard we created to give them insights. Besides that, I really like the discussions and meetings with clients: how can we improve? What’s our next step?

What does your team look like? How do you work together?
Our team is really young, enthusiastic, different, ambitious, creative and we are not afraid of changes. We work in a fast moving company, where a lot is changing all the time, but where you, as an employee, can develop fast as well. Project Managers work closely with reviewers and we reinforce each other. They are the ones that see all the submissions and can therefore sometimes suggest little changes for questionnaires, because it would make more sense for the Roamlers. We are helping each other out and are critical towards each other too, so we can deliver the best results for the client. However, we really like to make fun together and I think that’s also really important.

Do you have a lot of contact with Roamlers?
It depends per project. Sometimes I have contact with Roamlers to answer questions about the content of the projects, especially for merchandising projects. But most of the time, the reviewers are the first point of contact for the Roamlers and they are really experienced to answer most questions easily!

Do you have a nice tip for Roamlers?
It’s been said a lot already, but still very important: if you see something in the store that is different than explained or you see something else that is out of the ordinary, please mention it in the comments of the specific task because this can be very useful for the reviewer, Project Manager or the client.

An inside look into Roamler’s IT department

As a Roamler you are often busy with the Roamler app. It is therefore important that it functions as well as possible. In order to ensure the Roamler app works properly, several people work on the app and the associated systems on a daily basis. In this blog Jasmine from Roamler’s IT team tells how they operate! Curious? Then read along!

So, tell us – who are you, when did you start at Roamler and what is your job at Roamler?

My name is Jasmine and I am a Senior QA Engineer at Roamler.
My interests range from Test Engineering, Software Testing and improving softwares, to writing, painting and reading. I am also a ‘nerd’; interested in languages, Star Wars and technology.
I began my journey at Roamler on the 1st of May 2018, when I became part of the IT team at Roamler HQ in Amsterdam. My responsibilities include testing the Roamler Admin Portal (where your tasks are managed) and the Roamler App, as well as improving quality and giving feedback about the testing efforts to the developers.

What does the job ‘QA Engineer / Tester’ exactly mean?

Keeping the scope of IT in mind, it is someone who checks/tests the software that is being developed to ensure that it behaves as expected, before it goes out to the actual user.

What does your team look like? How do you work together?

Me, along with the other Tester, are shared by two teams that work for the IT department at Roamler; the backend-team (whose responsibility is the development of the Roamler Admin Portal) and the mobile-app team (whose responsibility is the development and maintenance of the Roamler App).
Together we ensure that the Roamler systems are working like a well oiled machine.

How is it to work at Roamler and what’s the most fun part of your job as tester?

Working at Roamler is exciting and always something that gives me a reason to get out of my bed and go to the office (well, technically it’s my alarm :P).
But the most fun part of my job as a QA Engineer is working with a team that is so incredibly talented, humourous and kind. This, coupled with the satisfaction of working on a product that aims to make a difference in the world.

Can you tell us something about the process from “bug report to fixed bug”?

Once a bug is reported by a Roamler, it is sent to the QA/Tester to be reproduced on the test set-up we have. We try to see if we can ‘create’ the exact same problem.
Once the steps to reproduce the issue are established, a developer works on finding a viable solution and implements it. This solution is then checked and tested by the QA/Tester again, who gives the seal of approval.
Only once all steps are done, the bug is counted as FIXED.

Why can it sometimes be that what a Roamler encounters is not fixable within a sec / days?

Because the bug that a Roamler encounters needs to be investigated first to find the root cause. Only then we can start working on a sustainable but viable solution, followed by tests to check if the fix was good enough or not. Once the fix is given the green flag, it is lined up for implementation to the “live” Roamler environment, the one you – as a Roamler – use! The speed of this implementation is done depending on the importance of the issue; if it is a high risk issue, then it is pushed as soon as possible, if it is not, then it is pushed to the live environment with the next scheduled release. Which can sometimes be multiple days.
Also, while we are able to fix some issues quickly because the solution is easy, we are also working on new features that need attention and work. Thus, often the time to fix a bug/issue that a Roamler encounters varies and can therefore not always be fixed instantly.

What feature of the app do you think Roamlers should really use?

I think Roamlers should use the in-app payments, the task gallery and the app pincode – because security is number 1 priority!

Do you have any last tips for Roamlers that encounter bugs / things with the app?

When you encounter problems with the app, send in a bug report as soon as possible (settings – about – ‘report a problem’). The sooner you send a bug report after the undesired app behaviour, the better we can find out what happened, when. Or drop us a line about the behaviour you see, through the messages centre in the app. Also, screenshot or record the irregular behavior if possible. Investigating the problem becomes much easier when there are screenshots and/or screen recordings (note: you may only e-mail these by request of your local support team).

“Get into the habit of taking photos of multiple viewpoints when given the opportunity.”

Sarah started in April 2017 as a reviewer at Roamler. Besides reviewing, she teaches English and edits videos. At the time of the interview, she is a level 3 Roamler. Her biggest tip for Roamlers: double check your photos, making sure they are sharp and you are sending photos of products and not the floor.

How did you get started at Roamler?
I was looking for a flexible and international-oriented job when I came across Roamler. The concept of mystery shopping was new to me and I was intrigued by the innovative idea that the average person could actively contribute to market research via their mobile phone, influencing the way consumers and businesses interact with each other. I was excited to become a part of this movement.

What tasks do you prefer to review and why?
I like the creative tasks the best because they’re more personal. One of the best parts about this job is the interaction with the app users and having the chance to get to know each other better.

Did you ever make a mistake with reviewing and what happened?
For tasks in which either a bonus reward or reimbursement is added to the payment, I have a few times accidentally accepted a task before adding the appropriate payment. I usually catch on to this right away, so I go to the user’s profile and add the amount manually.

What do you like best and what is most difficult about your job at Roamler?
Interacting with friendly and polite Roamlers always makes my day. Besides that, I love that by working at Roamler I can become a more aware consumer regarding marketing strategies and the relationships between a variety of different brands. While some tasks can be rather tedious to review, the most difficult part of my job is actually resolving a variety of issues and complaints that Roamlers may have. Most problems are simple misunderstandings or technical issues that are quick to sort out. However, sometimes a problem may take a while to resolve or we may have to give disappointing news, which is never fun for either party. Fellow Roamlers, your frustrations are also our frustrations. We care about what you think, so we do take your feedback seriously. Our intention is to be fair and reasonable, not mean and stingy.

What would you like Roamlers to know about your work as a reviewer?
We are people too. We truly want to help create a positive atmosphere and improve your experience as a Roamler. Don’t be rude to us; please communicate as if we were speaking face to face. We take all comments and feedback seriously, but we’ll feel less motivated to take you seriously if you are disrespectful.

What mistakes do you come across often?
A lot of Roamlers don’t double check their photos. Sometimes they take a ‘blank’ picture (e.g. of the floor) with the intention of returning to it later to take a better picture, but then forget about it. Other times, the pictures are either too blurry or contradict the Roamler’s answers. It is tempting and easy to just click ‘next’ or ‘send’, but do know that without double checking your photos, there is a higher risk that you’ve made a mistake without realising it.

These mistakes can be prevented by a double check of a photo’s sharpness by zooming in. Keep in mind that the photo quality may degrade when they are sent to us, meaning that just because you can read a label when you zoom all the way in doesn’t necessarily mean that we can too.

Second, take pictures of at least something (i.e. not the floor), even when the requested product or location is unavailable. When you’re given multiple photo opportunities, take them from as many different viewpoints as possible. Generally, the more we can see within or around a store, the better the submission. This is a great habit to get into!

Do you have tips for Roamlers on performing (more) paid tasks?
It is often a good idea to wait for feedback before performing a lot of the same task for the first. Wait until we’ve reviewed at least one or two of your tasks, then you know if you’re doing something wrong or not. If you are in a rush, you can ask for your task to be prioritised. We cannot guarantee that your task will be looked at right away, as it depends on how many submissions we receive and which tasks take priority for our clients. However, it never hurts to ask.

Although we love it when Roamlers are dedicated enough to travel farther out for tasks, please understand that this can be riskier. It is better to perform Roamler tasks in locations that you typically visit anyway (e.g. holiday, job). If you do decide to make a trip for Roamler only, there please go with reasonable expectations to avoid disappointment. For example, a location may be closed or you may be turned away by staff, both of which result in a lower reward.

You may also be stuck in traffic and end up spending more time and money on petrol than you originally calculated. It could also be that a task disappears before you have time to reserve it, usually either due to another Roamler reserving it first or due to our quota being reached. If you are aware of and don’t mind these risks, then by all means, Roamler on!

Anything else you want to share?
Aside from understanding the above risks, please have reasonable expectations for other things as well. We do our best to be fair in giving out rewards based on the client’s needs, how many locations we need to visit, how many active Roamlers there are, how much time and effort is expected per visit, and so on. Moreover, when waiting for a task to be reviewed, please understand that as a non-robotic service we are unable to provide you with a complete 24-hour service.

Overall, the best wisdom I can offer is what I have learned from Roamlers themselves: Some of the best performing and most satisfied Roamlers understand that it’s not only about the money; they are also motivated by getting some exercise, fresh air, and improving their awareness as a consumer. In other words, don’t spend too much of your energy on money alone, or else you’re more likely to feel frustrated when things don’t go your way.

 

‘With some Roamlers I have the feeling I know them’

Merel is a level 5 Roamler and has been a reviewer at Roamler for the past 2.5 years. During
that time she reviewed around 60.000 tasks and became an expert in recognising
products on the submitted photos as well as in supermarkets during her grocery
shopping.

 

How did you get started at Roamler?
I heard about the app 3 years ago on an online forum and I it got my interest directly.
“What great concept, I want to know more about that!” Soon I got an invite code and I got through level 1 in 1 day.

I performed tasks on a weekly basis, but I wasn’t an extremely active Roamler. When a task ‘Become a reviewer’ appeared in the app, I didn’t hesitate in performing the task, because I wanted to have a look behind the scenes at Roamler! I have been working as a reviewer for 2,5 years and are a level 5 Roamler.

Besides Roamler, I study accountancy and I hope to finish these studies shortly. Next to that I have my own horse, so I spend a lot of time on that as well. I have competitions all over the Netherlands and sometimes in Germany and Belgium, so it is a pretty serious hobby.

What tasks do you prefer to review and why?
I absolutely enjoy reviewing the paid tasks most and in particular the Roamler merchandising tasks (tasks where Roamlers fix stock, mirror shelves or set up displays. These merchandising tasks are not available in all Roamler countries). Especially when I review lots of tasks of one project, I already get an idea what the results of that particular project will be and how products or promotions are placed in stores. In these instances I become a bit of an expert on some products.

During these years I have seen so many submissions that I recognise most products, yes even when I walk through a store myself. I can’t do grocery shopping in a normal manner anymore, I constantly look around checking promotions etc.

Did you ever made a mistake with reviewing?
Sure, I think all reviewers made mistakes at some point, we are human after all. Luckily I never made a really big mistake. I think when I was a new reviewer, I made a lot of mistakes by accepting tasks that should have been rejected. I learned a lot from this.

What do you like best about your job at Roamler?
I like the contact with Roamlers and the diversity of the tasks. There are many different tasks, which teaches me something new every time. The contact with Roamlers is really divers, because there are so many different Roamlers out there. With some Roamler I really get the feeling of knowing them, because I interact with them often in the app, I like that part of my job!

What I enjoy about the reviewing as well, is that I became much quicker as a Roamler myself. I see hundreds of tasks on my screen because of the Roamler submissions, so I know the questions by heart and can perform a task really quickly in a store.

What is most difficult about your job at Roamler?
That’s a difficult question. I think it is the part when I have to reject a submission. I know how much work it is to perform certain tasks, but I have to reject the submission, because it is really not good enough to sent to the customer.
Reviewers don’t like to reject submissions, but sometimes it is the only option. The customer wants the submissions and it would be great for everybody if we could except everything, but we need to maintain a high quality for customers so they want to work with us because of the quality of the data.

What mistakes do you find when reviewing?
The mistakes that I encounter most often are mostly small and simple mistakes. Either the number of shelves or metres or shelves are counted incorrectly because the question has not been read thoroughly.
This can be prevented to really read the questions before you answer them. Most mistakes I see are listed in the task description. It might cost you a bit more time for the first submissions of a check, because you need to read it carefully, but in the end you will save a lot of time, because those submissions won’t be rejected.

Do you have tips on Roamlers on performing (more) paid tasks?
Personally I prefer to visit multiple locations for the same project. That way you are trained for that specific task and you can become very quick at performing it, because you know what is required. That way you become quicker and quicker at performing tasks!

Anything else?
Keep up the good work Roamlers! There have been so many different types of tasks in the Netherlands recently and I like to see that every Roamler has their preferred type of tasks and that some Roamlers are becoming a real expert on those tasks!

See you in the app soon!

“Reviews are not done by robots and we don’t reject tasks lightly”

Lucie has been a reviewer for the International team since February 2017. The international review team reviews submissions mainly for United Kingdom, Norway, Denmark and Sweden and sometimes review for other countries as well.

 

Why did you start at Roamler?
Being a ‘reviewer’ for an app sounded like a super futuristic and flexible job compared to what most of my fellow students were doing (working in restaurants and bars), so I was really intrigued. I downloaded the app and tried out some tasks, enjoyed them, and then decided to apply!

What do you do besides Roamler?
I was studying up until last summer, so about half of the time that I’ve been working at Roamler I was attending university, writing my thesis and doing some voluntary work. I’ve also spent time abroad, in London and Canada with my family, and on holiday. In the future, I plan to travel some more and take full advantage of working online!

In her year at Roamler (“I can’t believe it has been a year!”) Lucie reviewed around 10.000 submissions. Not surprisingly, most time was spend on reviewing paid tasks, but she also reviewed level 1 training tasks and creative tasks.

What do you like or dislike about reviewing at Roamler?
The flexibility of this job is amazing, but I’m going to be obvious and say that most of all I love the people who work at Roamler. There’s a great teamwork vibe between the reviewers, so even when we are working remotely, we are always in contact and helping each other out.

I’m a somewhat technologically challenged person, so sometimes working in such a techy environment can be frustrating. This is mainly when I can’t solve Roamlers’ technological problems, which is most of the time if “try uninstalling and reinstalling the app” doesn’t work.

Creative tasks are usually the most fun to review, because you might find something out about the Roamler, or see a cute photo of someone’s pet. I really like not having to reject tasks and disappoint (or anger) the Roamlers, and with these tasks there isn’t the pressure to be so strict. It’s always good to see that the Roamlers enjoy doing them too.

What can you tell Roamlers about your work as a reviewer?
First is that we don’t reject lightly, or for fun. I usually feel really, really bad about it, but there’s always a reason!

Second thing that is important to share is that reviewers are human beings too! It can feel more like we’re robots (yes, we’ve been told that before) since we’re communicating through an app, but we’re not, and we really appreciate polite Roamlers. We share kind messages we receive from Roamlers with each other to keep us going

Did you ever made a mistake with reviewing and what happened?
Yes! A classic example: accidentally clicking ‘accept’ instead of ‘reject’. Or sometimes a Roamler will point out a mistake in my feedback, then I just swallow my pride and apologise. They’re usually very gracious.

Do you have tips on Roamlers on performing paid tasks?
It always frustrates me how often I have to reject a task because a Roamler hasn’t properly read just one question. For example, if the question asks for an overview photo, we don’t want to see a close up. It is a mistake that could have been prevented and I wouldn’t have needed to reject the submission.

To avoid mistakes, my tip for Roamlers is to double check your submission before submitting! Please, never ever photograph the floor. If in doubt of what to photograph, take an overview photo! We can only judge the situation in a store from what you tell us in your submission – we love to see that ‘optional comments’ section being used.

To perform more tasks, just grab them while you can. Try and fit them in while you’re taking a break from work, or running errands. You shouldn’t underestimate how quickly they can go!

Hi everyone!

My name is Carolina, I am 23 years old and I come from Lisbon, Portugal. I am the new Roamler intern, and I will be staying here for 4 months.

I started by reviewing different tasks, which was a great way to get to know more about Roamler and start interacting with all of you! Since you only know me for accepting or rejecting your tasks, it’s now time to tell a bit more about myself!

I did my exchange program in Amsterdam while studying Management in Portugal and it was such a great experience that I thought I had to come back to The Netherlands one day to work. Also, I’ve always wanted to work at a startup company where you’re constantly learning and face challenges every day, so here I am at Roamler in Amsterdam J I am sure it will be a great experience. Everyone has been very nice and helpful so I am really happy to join this team!

It will be great to help with Roamler’s international ambitions since I will have the opportunity to interact with Roamlers and tasks from different countries and help Roamler grow even more after 3 amazing years – all while learning a lot!

In my free time, I like to walk around Amsterdam, enjoy the sun (whenever the weather allows) and go to museums. I also like to go to the gym, go out with friends, read and watch movies. I really enjoy travelling (who doesn’t?) and getting to know different cities and cultures. I am sure the photos you share from your holidays will make me jealous, in a good way. A fun-fact about myself: I have a twin sister who looks just like me!

Feel free to share ideas and suggestions or ask questions you might have about Roamler! And if you’re planning on going to Portugal this summer, I will gladly give you some tips on the best places to visit!

Roamler and Me

What is it like to be working for a start-up?

Here…. I have arrived to learn the practicalities of the professional world, It was an amazing feeling when I found myself ready for a professional environment and to put theory into practice. Then as soon as I bloomed out of that feeling, I went into another euphoric state: when I found an internship at a start-up company, Roamler. The profound feeling was due to making a space in current fad, which we are all experiencing around us these days; such as Facebook, Google or Twitter.

Roamler is full of countless possibilities and learning experiences, which is so much different from what you learn in Management & Organization course as a part of your study, which teaches you about tunnel vision hierarchies and organizational behavior.

I am in the final year of my bachelors in Marketing Management and I feel great about finding an internship at Roamler where I learn all about new and digitized ways of mystery shopping and its importance in today’s ever changing and competitive commercial world. The company doesn’t follow a stand alone structure, it is composed of two components such as its clients and the Roamlers. Roamlers are valued and appreciated because they help in achieving its goal. The application can be downloaded and anyone can make money or find a useful and exciting activity to perform.

At Roamler we are like a family, where everybody is responsible for the actions that they put in to make Roamler a success each day. Though the culture is extremely informal, it acquires strict policies, which grantees quality deliveries to our clients.

Each day I learn a new approach, a new task and something outstanding about the company, such as high speed delivery to clients. So far I have learnt nothing is impossible, all we need is to try our best and learn!

As I move further ahead at Roamler, I want to apply the marketing skills I have learnt in my educational career. I want to learn the new marketing skills and techniques undertaken by start-ups, which are way faster and efficient. Techniques and skills, which consist of deployment of the mobile workforce at different locations and learning about a variety of consumer insights. The insights, which are random and diverse, don’t belong to any particular focus group but collect the information from various ranges of demographics.

Working at Roamler is a unique experience, which is not yet laid in theory books with much detail. Here you learn through experience and practice with a “Go Getter” attitude.

Today when I am provided with a platform, I would like to share two things I have learnt through my educational career. The first is never let anyone else tell you what your capabilities are and secondly, don’t ever be scared to try new things; just jump in and before you know it, you will be through.

 

Hello Roamlers!

My name is Tai Tamminga. As of last week I closed the door on my student years, and began a new phase in my life. I handed in my thesis, walked the graduation ceremony, and officially graduated with a Bachelor of Arts from the University College Utrecht; majoring in psychology and criminology, with a minor in anthropology. During the course of my degree, and after spending a great deal of time in the UK I decided to do a semester on exchange at the University of Leeds. In the midst of those six months in England I discovered that my true passion was marketing and communications .

During my last year I decided that if I wanted to get into the field of marketing and communications I had to take action. I started applying to internships all over the Netherlands but couldn’t seem to find the right fit. Finally, I stumbled across Roamler, a cool company in Amsterdam looking for someone with a psychology degree, an interest in marketing, and who was a native speaker to do an internship and play a big part in Roamler UK. I thought to myself, check… check… and check. That’s me! As you may have guessed, I got the internship, and couldn’t be happier.

Everyone here at Roamler is incredibly friendly and I am thoroughly looking forward to the next few months. Everyone seems as excited to teach me as I am to learn; a flawless combination! So here I am, a Canadian girl, living in the Netherlands, ready to learn, throw a twist into the team and make your Roamler experience the best that it can be.

New colleagues!

Starting today, we’ll have to make three extra cups of coffee in the morning. Three new interns are starting at Roamler today. During their internship they will assist the Support and Operations teams with reviewing submissions, writing new tasks and helping Roamlers out (and so much more…). So, who are they? Robin, Rosa and Naomi introduce themselves:

Good day, my name is Robin, twenty years of age and residing in the picturesque Den Helder, the Netherlands. In the upcoming eight months I will be fulfilling the role as intern at Roamler. Just like my colleague-interns I am a third year Applied Psychology student at the University of Amsterdam. In my spare time I like to sport, spend my time on the road and relax at my computer. I look forward to replying to your submissions and getting a feel of what it’s like to work at Roamler, cheers!

My name is Rosa and from now on I am an intern at Roamler. I study the same as Naomi and Robin, Applied Psychology at university of Amsterdam. In my spare time I like to go to the gym and I practice yoga. I spend a lot of time with my friends and we like to go out in Amsterdam. This spring my sister expects a baby, so I become an aunthy. I’m really looking forward to it, as well as to my intership here at Roamler. Speak to you soon!

Hi everybody! My name is Naomi, I’m 21 years old and I live in a nice dormitory in Baarn, The Netherlands. I study Applied Psychology in Amsterdam and since now I work at Roamler as a trainee. Alongside the Roamler internship, I love to play piano and I like to sport. I enjoy being part of the Roamler team and look forward to the new experiences and things I’ll learn here. Have fun and keep Roamling!