Behind the Scenes: our Community Managers!

Every month we interview people with a Roamler heart and this month we talk to Community Managers. Lieke, Community Manager from the UK and Isabelle, Community Manager from France answered the exact same questions about managing their respective Roamler crowds. Curious if there are any differences between the two? Then read on quickly!

Please, introduce yourself!
UK: My name is Lieke, I am 22 and I just moved to Birmingham. I started at Roamler in 2015, as an operations intern at the office in Amsterdam. I had an amazing time there, so after my internship ended, I stayed on as a reviewer for Roamler Netherlands. Until I started as a Community Manager for Roamler UK in January 2018.

France: I’m Isabelle, I’m 30 and I live in Bron (next to Lyon) in France, with my husband and 3 year old son. I started working at Roamler as a reviewer in august 2016 and evolved a lot. I’m now in charge of our location database and also manage international projects that go live in France. So now I can say I’m a community-, international project- and location database manager 😉.

What does the job ‘Community Manager’ mean within your Roamler country?

UK: As a Community Manager in the UK I deal with everything that has to do with the crowd. Some of the things I take care of include (push) messages, Facebook, creative- and training tasks, recruitment, the blog, newsletters and support queries. In short, I try to build the crowd, keep them engaged, and get them to the right places.

France: The Community Manager is the one who takes care of the Roamlers we have. Some of my daily tasks include: answering questions from Roamlers, keeping the community active, recruiting new Roamlers in certain areas. We often set up (recruitment) projects via the app, social media, or make phone calls. I also create the content for Facebook, Instagram or newsletters.

Describe a typical day at your Roamler office
UK: I always start the day with checking how all running projects are doing and decide which ones require action. Then I usually get myself a cup of coffee and check our Facebook page. After that, it really depends; every day is different. I usually have a few action points per day, and in the meantime I work on long term projects, such as recruiting Roamlers in the right areas.

France: When I arrive the morning, I start with answering messages from Roamlers in the app, emails, Facebook and Instagram. A nice thing we organise monthly is a “TGIF” (Thank God it’s Friday), we talk about the company, play a game and eat some food. It’s a really lovely. Sometimes, after work, we go for drinks and meet people who used to work with us. We are glad to see them again

What does your team look like? How do you work together?
UK: Our team is small, but is growing rapidly. At the moment we’re a team of five, but we’ve got some new people joining soon. We all have the ability to work from home, as well as from our new office in Birmingham. Our sales team is always on the go, while the rest of the team works from home or the office. That means we don’t always see each other, but we do keep in touch throughout the day. We try to get the entire team in once a week.

France: We have a great team to take care of the Roamlers. The person who’s in contact with Roamlers first is Kenza, our reviewer. She tries her best to keep the Roamlers happy. Charles-Antoine is our intern since January, he helps with reviews and messages. And Jonathan is responsible for the field. We all have our goals and try to work together to achieve them. There is a great atmosphere and I think we all have compatible characters.

What are some of the coolest projects you have worked on?
UK: I really like the variety of the projects we work on, but I’m always extra excited about the ones where we don’t just observe, but actively change something in-store. Like tasks where we add stock, remove stock and especially where we build displays. It’s satisfying to see the before and after photos. It makes me proud; our crowd did that!

France: Last December, I created an advent calendar. We had 24 creatives tasks, 1 per day. And if the Roamlers were doing all 24 tasks, they could win a price. So, I had to create 24 posts on social media and needed to review the submissions very quickly every day. It was exciting and really Christmassy!

What do you like best about your job?
UK: That I get to work with so many great people. My colleagues at Roamler UK, the colleagues at the other Roamler offices and of course the Roamlers. It can really make my day when we receive a nice message from a Roamler. I also love hearing about great things Roamlers do with their earnings, or about experiences they’ve had because of Roamler.

France: What I like the most is the interaction with the Roamlers, as they all have a different personalities. I also like to create content for our social media. It’s sometimes tough to find inspiration but I like this creative side of the job. I like that my job is diverse; I see the customer’s AND the Roamlers’ perspective.

What do you like least about your job?
UK: Answering the messages of Roamlers whose submissions have been rejected. It’s always difficult to answer those, because I understand their disappointment after having put time and effort into performing the task. I always try to explain our point of view; how we can’t send incorrect or incomplete data to our clients, even if part of the task was correct. It’s an opportunity to learn, for both parties.

France: Customers have requirements and sometimes, it’s really hard to explain that behind a task, there is a client. For example, we have a task where you need to take photos of all the shelves with coffee. Sometimes, there are maybe 15 or 20 shelves so that makes 20 pictures to take. It’s really difficult to reject a task when there is just 1 shelf missing on 20 pictures. Roamlers do their best and it breaks our heart to reject, but we have to.

How is your bond / relationship with the Roamlers?
UK: Good, I hope! I really enjoy working with them every day. I hope they aren’t too annoyed with my push messages; I try to limit the number and mind the timing, so we don’t spam everyone’s phone. It’s great to see so many of the high level Roamlers in the app every day, I almost feel like I know them. It’s also nice to see messages or submissions from the newest Roamlers, as they get to know the app.

France: We try to create a trusting relationship with the Roamlers. This works both ways: they need to trust us because when they submit a task, they sent us pictures and information but do not receive a financial reward immediately (they have to wait for the review). But, we also need to trust them; they are the “eyes” in the field so we need to know we can count on them too. Of course, we are humans and sometimes mistake while reviewing. We are always willing to discuss the review when Roamlers do not fully agree with the outcome.

Do you have a nice tip for Roamlers? If yes; what kind?
UK: Don’t forget to check the experience tab in the app every now and then. We regularly have selection tasks for paid tasks there, which you might easily miss if you only check the paid tab.

France: Please, read the whole task carefully. The amount of rejected submissions because Roamlers did something that was not in the task, is quite high. Remember that even if tasks are recurring, the briefing might still change.

Got all excited about Community Management and want to make it your profession too? In Belgium they are looking for one! Please find the vacancy here and apply.

An interview with… One of the first Roamlers!

Roamler has been around for almost 8 years now. In mid-2011, the first Dutch Roamlers registered for the Roamler app. A lot has changed since; not only the look of the app and the number of countries that Roamler is active in has changed, we’ve gained many new Roamlers as well. Of course, there are still some people around that have been with us since the very beginning. Take Roamler Jeroen for example, a Roamler who has been with us since the start in 2011 and who still enjoys performing tasks! We love this and couldn’t wait to ask him some questions! Interested in his story? Then read on quickly.

Tell us; who are you, where are you from and what do you do?
I am Jeroen and I live in Apeldoorn, a city in the middle of the Netherlands. I’m originally not from this area though, I moved to Apeldoorn because it worked out better for my former employer. My roots are in Brabant, a southern province of the Netherlands. I work full-time at a large telecom provider and answer calls from technicians who run into problems during installations. I have been a Roamler since June 2011.

How did you learn about Roamler back in 2011 and why did you start?
After some online browsing I found the website ‘Tweakers’. On this website there was an article saying you could sign up for Roamler. The article explained what the new concept ‘Roamler’ was, and that there was room for only a limited number of people. Luckily, I applied within the first 500 registrations! I was very happy and immediately started performing tasks in Apeldoorn on my old iPhone 4.

How did you experience the first Roamler months after the launch?
Looking back and compared to now it was… super slow. I had an iPhone 4 back then, now I have an iPhone XR, so that has improved the speed and ease of use a lot. But, despite the older iPhone technology and less advanced Roamler app from back then, it worked out fine!

How often do you use Roamler these days and has your Roamler usage changed over the years?
I use the app as often as before, but it can happen that I don’t use it at all for a week. There are some Saturdays where the number of tasks I perform and the corresponding earnings are exceptionally high!

What is the best or funniest thing you have experienced during a Roamler task?
The most memorable thing I’ve experienced is that a store manager did not have time for me at first, but after I indicated that the Red Bull on the shelves was almost out of stock, and asked if there was any stock to refill it with, she ran back quickly to apologise with the message that the stock amount was not correct and new stock would be ordered as soon as possible.

Do you have a preference for certain types of tasks and has this preference changed over the years?
My preference has not changed that much. A real classic (in The Netherlands) is the Baby Formula Check. This task has been around for many years, so I know how to perform it quickly, and that makes it extra fun of course.

You have experienced all of Roamler’s app & project developments, what do you think is the most noteworthy development?
Many tasks that I execute now are very different from the tasks I did in the beginning of Roamler. The most noteworthy for me is the start of Roamler Merchandising. After a Skype call, I was allowed to join the Roamler Merchandising crowd, with the result that I can now build displays and, for example, perform Red Bull tasks where I restock the shelves, so everything looks neat and tidy again. The latter is one of my favourite tasks to do. The people at the service desk are often excited that you have come to the store to help them out!

Do you have any tips for newly starting Roamlers?
A tip for new Roamlers is: treat and approach someone else as you would want to be treated or approached yourself. Explain why you have come to visit (when you’ve been approached by staff, or when you can introduce yourself for a task) and never start a long discussion. It’s better to notify the reviewers through a message in the app and the extra optional question in the questionnaire to explain why you’re not welcome and/or couldn’t perform the task.

Did you buy anything special with your Roamler money?
I do not use the money I earn with Roamler for specific things, I use it for anything and everything. By the way, I also like to invite others with my own invite codes; if these newly registered Roamlers perform tasks you get a small percentage as a reward for getting the new Roamlers in! A nice way to earn something extra on top of your own performed tasks.

The Best of 2018

Over the past weeks we’ve asked you for your favourites of 2018 in a few categories, and the results are in! Find out what Roamlers think was the best film released in 2018, what songs they played non-stop, what national and international news moments kept them on the edge of their seats, and of course: what their favourite Roamler task of the year was!

Best film
2018 was a good year for films, it seems. But there can be only one winner, and for most Roamlers that was Bohemian Rhapsody. As Roamler Chris E. says ‘The film is a great story and the portrayal of Freddie is incredible by Malek, he lives and breathes Freddie and his mannerisms and movements are just incredible. The reconstruction of the Live Aid show was amazing too. Can’t wait to get it on DVD’. Another musical favourite of the past year was A Star is Born. Many Roamlers were moved by this emotional story and its excellent soundtrack. The third place is for Marvel’s Avengers: Infinity War. This long awaited blockbuster seems to have been worth the wait!

Best song
The winner for this category, by far, is the catchy Shotgun by George Ezra. ‘It became a really iconic ‘song of the summer’, says Roamler Carla G., and many of you agreed! It was the important message in the song This is America by Childish Gambino that made this song in second place a popular choice! The third place for this category has to be shared between no less than five songs: Havana (by Camila Cabello), No Tears Left to Cry (by Ariana Grande), One Kiss (by Calvin Harris & Dua Lipa), Shallow (by Lady Gaga & Bradley Cooper) and Thank u, next (by Ariana Grande).

Best Roamler Task
We have welcomed many new Roamlers this year. The first few tasks are always special, and nothing quite beats the excitement of the first paid task: the Tea Check. Many Roamlers have fond memories of this first task: the start of their Roamler journey! Roamler Gabriella L. says: ‘This was my first task and got me hooked!’ Another favourite was the recent Whitley Neill in Tesco task. ‘It was fairly easy & I found it fun to actually get a product on to a shelf!’, says Roamler Valerie M. The J2O Mystery Visit was also enjoyed by many. Perhaps the free drink and sunglasses had something to do with it?

Most important national news moment
Perhaps it is not very surprising that any news regarding the Brexit is considered the most important national news of 2018. More than half of you chose what some described as the ‘ongoing Brexit saga’ for this category, and mention its importance and the effect it will have. Another unforgettable moment of 2018 was the Royal Wedding, of course! The happy news moment was a welcome distraction for many. As Roamler Sarah H. says: ‘Beautiful broadcast of the wedding. A real feel good moment to be British!’ We didn’t have to wait long for more good news, as England’s performance in the World Cup was another occasion that brought the country together, according to many of you!

Most important international news moment
In his second year as President of the United States, anything relating to Trump is still the most important international news moment of the year, according to many Roamlers. Another memorable moment was the Thai cave rescue, in June and July. Many Roamlers were impressed by the way the world got together to try and save the twelve boys and their coach. Roamler Daniel H. said: ‘The world rallied together to help the soccer team in Thailand that got stuck in a cave. It gives a glimmer of hope, humanity can still help each other.’ The third most mentioned international news moment is, again, Brexit, as it wasn’t just big news in the UK, but in many other countries as well.

Best photos
We have received many, many great photos, often with great stories behind them. We’ve chosen a few of our favourites to share with you all!

Flamingo – Roamler Jenny S.
Sunrise – Roamler Charlotte U.
Gingerbread village – Roamler Catherine A.
Dog – Roamler Carrie R.

Dutch Project Manager Maud takes the ‘stage’!

Every month we interview someone with a ‘Roamler heart’ to get to know them a little better. Varying from inspiring Roamlers, to reviewers and other people within the Roamler team internationally. This time, Dutch Project Manager Maud takes the ‘stage’.
If you are curious what her job as a Roamler Project Manager entails, than read on quickly to learn more!

Tell us, who are you, when did you start at Roamler and what is your job at Roamler?
I’m Maud, 27 years old, live in Amsterdam together with my boyfriend and love travelling, going out with friends and discovering cities and restaurants. I started in 2016 as a Community Manager for Roamler Tech (a Dutch subsidiary of Roamler) and switched to Roamler Retail in 2017 to work as a Project Manager.

What does the job title ‘Project Manager’ mean within Roamler?
As a Project Manager we translate the question/case of the client into a questionnaire in the Roamler app. When we start the project (questionnaire is live) we manage to reach the target and to get the correct data in. After the project we analyse the data and send the client a report with our findings. We receive all kinds of questions/cases by different clients, so no project is the same and we have to reach very different goals for each project.

Describe a typical day at the Roamler office!
A typical day at Roamler starts with a good, strong coffee ;-). I answer my mail(s), check the admin (our system behind the app) for the projects I am responsible for, create new questionnaires for clients or make reports when all completes for a project are in. Sometimes I have meetings for internal projects or meetings with clients to discuss new projects, opportunities or just to explain what Roamler does in general and what we – together with our crowd of Roamlers – can do to support them.

How does a project come to life? From beginning to end.
A client has a specific case or question and we have to translate that into a questionnaire in the app. This sounds easy, but that’s not always the case. Before we create the actual questionnaire we need to discuss a lot with the client; we need to understand the exact goals of the project, their wishes and needs and what they want to do with the data. Besides that, we have to create questionnaires that are understandable for every single Roamler. For example – clients use a lot of jargon, we need to translate that into an understandable language for ourselves and Roamlers.

What are some of the coolest projects you have worked on?
I have worked on so many cool and different projects. I have set up the weekly Live Sport Checks and created a live and clickable online dashboard which is really useful for the client. Did price analysis, set up merchandising projects (placing displays, wobblers) and much more!

What do you like best about your job?
Not one day is the same! I love to work on different projects with different clients. I also like data and creating reports/dashboards. I really want to make the client enthusiastic about the report or dashboard we created to give them insights. Besides that, I really like the discussions and meetings with clients: how can we improve? What’s our next step?

What does your team look like? How do you work together?
Our team is really young, enthusiastic, different, ambitious, creative and we are not afraid of changes. We work in a fast moving company, where a lot is changing all the time, but where you, as an employee, can develop fast as well. Project Managers work closely with reviewers and we reinforce each other. They are the ones that see all the submissions and can therefore sometimes suggest little changes for questionnaires, because it would make more sense for the Roamlers. We are helping each other out and are critical towards each other too, so we can deliver the best results for the client. However, we really like to make fun together and I think that’s also really important.

Do you have a lot of contact with Roamlers?
It depends per project. Sometimes I have contact with Roamlers to answer questions about the content of the projects, especially for merchandising projects. But most of the time, the reviewers are the first point of contact for the Roamlers and they are really experienced to answer most questions easily!

Do you have a nice tip for Roamlers?
It’s been said a lot already, but still very important: if you see something in the store that is different than explained or you see something else that is out of the ordinary, please mention it in the comments of the specific task because this can be very useful for the reviewer, Project Manager or the client.

“Roamler is a great invention for me! Not only to earn something quickly, but also to get to know a lot of nice people.”

In 2014 Kevin started his Roamler adventure. Since then he has been spending about 7 to 8 hours a week on Roamler tasks and has created his very own Roamler Facebook fan page. In this interview he shares tips on how to become a successful Roamler and will also address his “Roamler Fanpage and Invitescorner” Facebook page. Meet Belgian Roamler Kevin!

Introduce yourself!
My name is Kevin, I am 21 years old and I live in Antwerp, Belgium. I have been a Roamler since I was 18 years old, so almost 4 years already!

How did you find out about Roamler and why did you start it?
I found out about Roamler through the Belgian TV program ‘Voor hetzelfde geld’ (translated: “for the same money”). It seemed like a fun way to earn something extra, so I was curious. After that, I immediately downloaded the app!

How much time do you spend on Roamler tasks on a weekly basis?
As much as possible! To say the average; I spend about 7 or 8 hours a week on executing Roamler tasks.

What are your favorite types of Roamler tasks and why?
The real mystery guest tasks, because these are super fun and you usually earn good money! For instance; last week I visited a cafe where I had to drink Trappist beer that was refunded by Roamler. What I had to do? Ask the waiter some questions, like: “Which blond beer would you recommend?”, “Would you recommend Tripel Karmeliet?” and pay attention to how my drink was served. After that, I had to take a picture of my drink and answer a few short questions – that’s all. With just sitting in a cafe for half an hour, I earned some easy, good money! Very enjoyable.

Introduce your ‘Roamler Fanpage & Invites Corner’ Facebook page! What kind of Facebook page is this exactly?
I started this group on my own initiative and the group is accessible to everyone. The goal of the group is to offer Roamlers a quick – Roamler to Roamler – help desk, but also to easily distribute invites. In the group, all Roamlers can share their experiences with each other!

How did you get the idea of starting this Facebook page?
I started this group to get to know more Roamlers and to communicate with them. Furthermore, I thought the group was a great idea because Roamlers can share their invites efficiently.

What is the purpose of this page and what type of content do you post?
The goal of my group is to acquire as many Roamlers as possible. I also think it’s important that Roamlers can share their experiences about certain tasks or about the app itself. As main administrator, I try to post something 3 times a week about information and/or newsflashes of new or upcoming tasks; this can be done by sharing content from the official Roamler Facebook pages, or by creating posts myself.

What kind of Roamlers are following your page?
The group is accessible for everyone and therefore many different nationalities are members of this group. Most members come from The Netherlands and Belgium, but the group also has members from the United Kingdom, Germany and France.

What do you like most about managing this Facebook page?
The communication with Roamlers about tasks is what I like the most. For example about how they execute tasks; this is how I learn new, smart and creative tips all the time. I also like to keep Roamlers informed about every new task.

Do you, as an experienced Roamler, have any tips for beginning Roamlers?
Yes! I have 3…

Tip 1: If you are planning to execute a task in a supermarket, make sure you have headphones on (or in), so the staff is less inclined to speak to you.

Tip 2: When opening the map in the app, you can easily determine a route with tasks you want to do. The more jobs, the more money…

Tip 3: Always be thoughtful. If someone from the store continues to stare at you and watches you every step of the way, know that an employee may come over to talk with you. Be prepared and have a story ready!

Bonus question: If you have any other fun things to add, go ahead!
Roamler is a great invention for me! Not only to earn something quickly, but also to get to know a lot of nice people.

If you are now wondering what I frequently post on this Facebook page, then certainly take a look! You are more than welcome. Click here or type in ‘Roamler Fanpage & Invites Corner’ on Facebook.

An inside look into Roamler’s IT department

As a Roamler you are often busy with the Roamler app. It is therefore important that it functions as well as possible. In order to ensure the Roamler app works properly, several people work on the app and the associated systems on a daily basis. In this blog Jasmine from Roamler’s IT team tells how they operate! Curious? Then read along!

So, tell us – who are you, when did you start at Roamler and what is your job at Roamler?

My name is Jasmine and I am a Senior QA Engineer at Roamler.
My interests range from Test Engineering, Software Testing and improving softwares, to writing, painting and reading. I am also a ‘nerd’; interested in languages, Star Wars and technology.
I began my journey at Roamler on the 1st of May 2018, when I became part of the IT team at Roamler HQ in Amsterdam. My responsibilities include testing the Roamler Admin Portal (where your tasks are managed) and the Roamler App, as well as improving quality and giving feedback about the testing efforts to the developers.

What does the job ‘QA Engineer / Tester’ exactly mean?

Keeping the scope of IT in mind, it is someone who checks/tests the software that is being developed to ensure that it behaves as expected, before it goes out to the actual user.

What does your team look like? How do you work together?

Me, along with the other Tester, are shared by two teams that work for the IT department at Roamler; the backend-team (whose responsibility is the development of the Roamler Admin Portal) and the mobile-app team (whose responsibility is the development and maintenance of the Roamler App).
Together we ensure that the Roamler systems are working like a well oiled machine.

How is it to work at Roamler and what’s the most fun part of your job as tester?

Working at Roamler is exciting and always something that gives me a reason to get out of my bed and go to the office (well, technically it’s my alarm :P).
But the most fun part of my job as a QA Engineer is working with a team that is so incredibly talented, humourous and kind. This, coupled with the satisfaction of working on a product that aims to make a difference in the world.

Can you tell us something about the process from “bug report to fixed bug”?

Once a bug is reported by a Roamler, it is sent to the QA/Tester to be reproduced on the test set-up we have. We try to see if we can ‘create’ the exact same problem.
Once the steps to reproduce the issue are established, a developer works on finding a viable solution and implements it. This solution is then checked and tested by the QA/Tester again, who gives the seal of approval.
Only once all steps are done, the bug is counted as FIXED.

Why can it sometimes be that what a Roamler encounters is not fixable within a sec / days?

Because the bug that a Roamler encounters needs to be investigated first to find the root cause. Only then we can start working on a sustainable but viable solution, followed by tests to check if the fix was good enough or not. Once the fix is given the green flag, it is lined up for implementation to the “live” Roamler environment, the one you – as a Roamler – use! The speed of this implementation is done depending on the importance of the issue; if it is a high risk issue, then it is pushed as soon as possible, if it is not, then it is pushed to the live environment with the next scheduled release. Which can sometimes be multiple days.
Also, while we are able to fix some issues quickly because the solution is easy, we are also working on new features that need attention and work. Thus, often the time to fix a bug/issue that a Roamler encounters varies and can therefore not always be fixed instantly.

What feature of the app do you think Roamlers should really use?

I think Roamlers should use the in-app payments, the task gallery and the app pincode – because security is number 1 priority!

Do you have any last tips for Roamlers that encounter bugs / things with the app?

When you encounter problems with the app, send in a bug report as soon as possible (settings – about – ‘report a problem’). The sooner you send a bug report after the undesired app behaviour, the better we can find out what happened, when. Or drop us a line about the behaviour you see, through the messages centre in the app. Also, screenshot or record the irregular behavior if possible. Investigating the problem becomes much easier when there are screenshots and/or screen recordings (note: you may only e-mail these by request of your local support team).

Kelly’s manual to becoming a top Roamler

We have never seen such a fast and enthusiastic response as when we asked Roamler Kelly to write about her Roamler experiences and how she became a top Roamler, performing a lot of paid tasks. Specially for you, she created a manual on how to become a top Roamler.

“The first thing you need to understand is that Roamler is for anyone! ABSOLUTELY ANYONE! As long as you can take a photo with your phone and become familiar with the app, it really is that simple.”

First things first: Grab a code
If you have no Roamler contacts start by looking on the internet. At times there are random codes you could try, that’s how I started. I found a code on a Twitter feed and it worked! Check out Roamler social media pages, ask around and you’re bound to get lucky!
To ensure Roamler receives good quality submissions, there are some unpaid tasks that need to be completed when you’re just starting out. Even though they are unpaid they are very beneficial as you are learning as you complete them. Staffs are on hand pretty much instantly when you submit them to offer feedback and encouragement. It is possible to get these done quickly, just take notice of the instructions and recommendations. It’s all there settling you up for success in your future paid tasks!

Let me tell you about my experience…
Personally, I am not a tech-savvy, but it was getting close to Christmas and I wanted to get a couple of special presents and some dreaded bills paid. I wanted the cash quickly and without any hassle.
I’d read a few things online about Roamler and I must admit I was skeptical. However, I was also intrigued. I didn’t have anything to lose so I thought I’ll give it a go. I found what I thought was a dormant code online but it worked!
I set it up via the app and started to power through the level 1 tasks. I was surprised I enjoyed completing them. What felt even better, was how fast I received feedback, encouragement and advice from really nice staff members. The initial training tasks are quick and simple. One of them even gives you the opportunity to provide Roamler feedback. These tasks took no time but I did them when I could over a couple of days.

Then came the paid tasks!
I have a son at nursery so my time is rather limited to during the day. However, I still managed some very impressive earnings! And it all adds up. I haven’t been performing Roamler tasks very long but the tasks I choose were mainly a combination of tasks in supermarkets, small stores and pubs.
In all honesty, I successfully completed 95%. The other 5% were rejected because I had not followed the instructions as I should have. A couple of times I announced myself as I should have and I was asked not to complete the task. As completely frustrating and annoying as this is my best advice is to say thanks anyway and move on. What’s important to take away from this when it happens, is that it most likely is more to do with them and not you! Roamler will also add a few pounds to your balance for this inconvenience.

Kelly successfully completed more than 100 tasks since the end of 2017. She has a few tips to share:

• When completing the tasks try and find an approach that works for you, but read the advice and instructions given by Roamler in the task.
• Think carefully about your ability to complete the task, once booked you can cancel it. However, you can’t immediately pick it back up if you choose to do it once more.
• I like to check the app first thing after dropping my son off and plan a logical route, that works for my time restraints.
• Set your goals and enjoy it!!!

As I said I went flat out before Christmas as I needed to pay for some extras fairly quickly. In January I took a break as my son was on holidays. After that, I started again as more bills came in as well as birthdays were coming up! All I can say is it helped tremendously and the staff are quick to respond and very nice, give it a go you have nothing to lose but cash to be gained!

“Get into the habit of taking photos of multiple viewpoints when given the opportunity.”

Sarah started in April 2017 as a reviewer at Roamler. Besides reviewing, she teaches English and edits videos. At the time of the interview, she is a level 3 Roamler. Her biggest tip for Roamlers: double check your photos, making sure they are sharp and you are sending photos of products and not the floor.

How did you get started at Roamler?
I was looking for a flexible and international-oriented job when I came across Roamler. The concept of mystery shopping was new to me and I was intrigued by the innovative idea that the average person could actively contribute to market research via their mobile phone, influencing the way consumers and businesses interact with each other. I was excited to become a part of this movement.

What tasks do you prefer to review and why?
I like the creative tasks the best because they’re more personal. One of the best parts about this job is the interaction with the app users and having the chance to get to know each other better.

Did you ever make a mistake with reviewing and what happened?
For tasks in which either a bonus reward or reimbursement is added to the payment, I have a few times accidentally accepted a task before adding the appropriate payment. I usually catch on to this right away, so I go to the user’s profile and add the amount manually.

What do you like best and what is most difficult about your job at Roamler?
Interacting with friendly and polite Roamlers always makes my day. Besides that, I love that by working at Roamler I can become a more aware consumer regarding marketing strategies and the relationships between a variety of different brands. While some tasks can be rather tedious to review, the most difficult part of my job is actually resolving a variety of issues and complaints that Roamlers may have. Most problems are simple misunderstandings or technical issues that are quick to sort out. However, sometimes a problem may take a while to resolve or we may have to give disappointing news, which is never fun for either party. Fellow Roamlers, your frustrations are also our frustrations. We care about what you think, so we do take your feedback seriously. Our intention is to be fair and reasonable, not mean and stingy.

What would you like Roamlers to know about your work as a reviewer?
We are people too. We truly want to help create a positive atmosphere and improve your experience as a Roamler. Don’t be rude to us; please communicate as if we were speaking face to face. We take all comments and feedback seriously, but we’ll feel less motivated to take you seriously if you are disrespectful.

What mistakes do you come across often?
A lot of Roamlers don’t double check their photos. Sometimes they take a ‘blank’ picture (e.g. of the floor) with the intention of returning to it later to take a better picture, but then forget about it. Other times, the pictures are either too blurry or contradict the Roamler’s answers. It is tempting and easy to just click ‘next’ or ‘send’, but do know that without double checking your photos, there is a higher risk that you’ve made a mistake without realising it.

These mistakes can be prevented by a double check of a photo’s sharpness by zooming in. Keep in mind that the photo quality may degrade when they are sent to us, meaning that just because you can read a label when you zoom all the way in doesn’t necessarily mean that we can too.

Second, take pictures of at least something (i.e. not the floor), even when the requested product or location is unavailable. When you’re given multiple photo opportunities, take them from as many different viewpoints as possible. Generally, the more we can see within or around a store, the better the submission. This is a great habit to get into!

Do you have tips for Roamlers on performing (more) paid tasks?
It is often a good idea to wait for feedback before performing a lot of the same task for the first. Wait until we’ve reviewed at least one or two of your tasks, then you know if you’re doing something wrong or not. If you are in a rush, you can ask for your task to be prioritised. We cannot guarantee that your task will be looked at right away, as it depends on how many submissions we receive and which tasks take priority for our clients. However, it never hurts to ask.

Although we love it when Roamlers are dedicated enough to travel farther out for tasks, please understand that this can be riskier. It is better to perform Roamler tasks in locations that you typically visit anyway (e.g. holiday, job). If you do decide to make a trip for Roamler only, there please go with reasonable expectations to avoid disappointment. For example, a location may be closed or you may be turned away by staff, both of which result in a lower reward.

You may also be stuck in traffic and end up spending more time and money on petrol than you originally calculated. It could also be that a task disappears before you have time to reserve it, usually either due to another Roamler reserving it first or due to our quota being reached. If you are aware of and don’t mind these risks, then by all means, Roamler on!

Anything else you want to share?
Aside from understanding the above risks, please have reasonable expectations for other things as well. We do our best to be fair in giving out rewards based on the client’s needs, how many locations we need to visit, how many active Roamlers there are, how much time and effort is expected per visit, and so on. Moreover, when waiting for a task to be reviewed, please understand that as a non-robotic service we are unable to provide you with a complete 24-hour service.

Overall, the best wisdom I can offer is what I have learned from Roamlers themselves: Some of the best performing and most satisfied Roamlers understand that it’s not only about the money; they are also motivated by getting some exercise, fresh air, and improving their awareness as a consumer. In other words, don’t spend too much of your energy on money alone, or else you’re more likely to feel frustrated when things don’t go your way.


What to do if…

What to do if…

A Location is closed?

If you arrive at a location which turns out to be closed, the first thing you do is checking the opening times of the store. Make sure you always check the official website or Facebook page of the location, as Google can sometimes show incorrect opening times.
It’s best to always check the opening times before you leave.
What if a store is really closed, either permanently or temporarily (e.g. when it’s under refurbishment)?
Unless the task has a question for this (e.g. ‘Can you perform the task at this location?), you can fill in ‘fake’ answers to allow you to get through the task. Always use every photo option to take a photo of the outside of the store.
When you reach the last comment question, please explain the situation to us as detailed as possible and submit the task.
A location is also considered closed if:
– The name of the store has changed (e.g. the location in the app says Tesco, but it is now a Sainsbury’s)

– The store has moved to another address. In this case you do not visit the new address, but you take photos of the address mentioned in the app.

A product isn’t there?

In tasks we often ask you to take photos of specific products. For instance, we will ask: ‘Please take a photo of Twinings English Breakfast (50 bags) on the shelf. Please ensure you take a photo of the entire bay, captured from top to bottom.’
It can happen that this product is not sold at the location you’re visiting (no stock and no price label). Sometimes the question in the app tells you what to do in that case. When it doesn’t, you always use the photo question to capture the place where you would expect the product to be.

In this case, you would take an overview photo of the tea section in the store. When we are reviewing your submission, we will check the overview photo to see if we can find the Twinings English Breakfast (50 bags), or if you’re correct and the product is not in the assortment of this store.

You are experiencing issues with the app?

Of course there are different types of issues, with different types of solutions. Always read the error message if you get one, as it often tells you what is wrong and how to solve it.

If you do not receive an error message, there are still several things you can try.
If you are in the middle of completing or submitting at task, always try the following:
– Check if your GPS is switched on, and refresh it
– Switch from using Wifi to mobile data, or…
– Switch from using mobile data to Wifi
– Make sure you have a strong internet connection or go someplace where you do have a strong internet connection to submit the task
– If the above does not work, send our team a message via the message function in the app and we will try to help you
If you are not in the middle of completing or submitting at task, always try the following:
– Check if you are connected to the internet
– Check if your GPS is switched on and refresh it
– Close the app completely (not running in background) and open again
– Log out off the Roamler app and log back in
– Delete the app and reinstall it (this will not affect your account)- If the above does not work, send our team a message via the message function in the app and we will try to help you.

You are approached by staff?

A lot of the Roamler tasks are mystery guest tasks. These are tasks in which you cannot announce yourself to the staff, but have to remain a mystery guest.

It can sometimes happen that you are approached by a member of staff or a security guard. In that case you politely explain what you are doing. Explain that you are here on behalf of Roamler (if needed, explain what Roamler is and does). Always remain polite and professional.
Often the member of staff will allow you to continue with your task. In that case, please thank them and carry on.
It can also happen that the member of staff will not allow you to continue, and will ask you to leave. If this happens, you always do so. Please thank them for their time and leave the store. Do not under any circumstance start an argument or discussion. The store owner and their staff have the right to ask you to leave.
Some tips:
– Always dress representatively. Many Roamler notice this increases their chances of being allowed to continue with a task.
– Always be polite to the members of staff (and others), as they will be more likely to help you.
– Be prepared, know and understand what you are going to do in store. This way you can clearly explain when you are approached by staff.
– Make sure you are never in the way of customers or staff.

– A tip to avoid being approached at all: Look confident and act confident. And if possible, always take a shopping cart or basket with you, this will make you look like a regular shopper.

You are sent away?

You are sent away, either because you were approached by staff, as mentioned before, or because the member of staff did not allow you to complete the call when you came to sign in at the store. What to do now?

As mentioned before, you always leave. Please thank the member of staff for their time and leave the store. Do not under any circumstance start an argument or discussion. The store owner and their staff have the right to ask you to leave.
Completing the task when you are sent away is much like when the store is closed. You can continue through the task by entering ‘fake’ answers, and taking photos from the outside of the store. It may be best to take these from an angle, so you won’t be visible from the inside of the store. Never take photos of the floor!

When you reach the last comment question, please explain the situation to us as detailed as possible and submit the task.

Roamler as a confidence booster

“Roamler has been a great way of helping to boost my confidence again after a very low point and it has helped me financially too.”

This interview with Jennifer is packed with tips on how to make the best of performing tasks with Roamler.

Why did you join Roamler?
I have been running a photography business on the side for years. I photograph mainly weddings and properties for sale, and while these happen all year round, they are primarily seasonal, so there isn’t much going on in the winter months.
I got a new job, but it wasn’t what I was told it would be; instead of having twice as much income as I normally would, I was left with nothing. Looking for opportunities to earn money, I came across Roamler and it seemed like it would fit perfectly with my business. I had time and needed money, so I joined.

How do you perform tasks?
Whenever I’ve got a photo shoot gig, I check the app for Roamler tasks in the area I can perform before or after the shoot. And when I have no photography gig, I check my phone from time to time in a day, for Roamler tasks I might be able to do. This keeps me occupied in my free time.

Before leaving the house, I make sure my phone is fully charged and keep my phone cable in the car, just in case. When carrying out several tasks, I work out a route first then accept as many tasks as I can before taking off. And as I complete and submit tasks, I accept new ones.

The last time I drove 250 miles to Cornwall, I made a list of clustered jobs that weren’t too far off my route and gave myself a couple of hours extra time to do them on my journey. Luckily, no one accepted any of those jobs before I was in the area, so I managed to complete them all and made almost enough money to cover my diesel costs for the whole drive.

Have you got tips for new Roamlers?
If you are going to do your first paid task, don’t worry. It is natural to be a little nervous the first time. I remember my first task, it was quite nerve racking! Am I going to do it right? Will it get accepted? Will I get challenged by staff about what I’m doing?

My advice would be to start with a quick, basic task that doesn’t require any staff interaction if that makes you feel more comfortable. It won’t be long before you feel more confident! Roamler has been a great way to boost my self-confidence after a very low point, and it has helped me financially too.

Another tip is checking your photos. It took me more time than I’d like to admit to realize, that by tapping the image you’ve taken in the task, you can zoom in on it to check sharpness. It is worth doing this, especially on photos of things like a whole bay in a supermarket, where it’s nearly impossible to tell critical sharpness from a small photo. If you think it might not be good enough, just try it again.

Any advice for Roamlers seeking to be a bit more active?

Supermarket tasks come up quite regularly, so I try and wait to do my supermarket shopping until a task comes up that I can go and do at the same time. This makes it much more worthwhile and viable financially.
If you’re going on a trip, take a look at the map to see what tasks are located on or near your route. I’ve found that doing tasks on the journey to other things and places, rather than only performing tasks near my house, has probably amounted to a third or more of the tasks I’ve undertaken! It’s also a real help in clawing back some of the expense of fuel for the car.

For any jobs in town, high streets consider potential parking costs if you plan on driving to get there. Many towns have no available on-street parking and car parks are costly, so you need to take this into consideration when a job pops up.
Sometimes it might not be viable to do one task, but if there were several jobs in town or the remuneration is higher, it might be!

My last bit of advice: at some point, you’ll probably come across a task that makes you want to scream and bash your head against the wall. I have had one task like that where I had about a 50% acceptance rate, compared to nearly 100% for everything else, and it seemed like each time I tried it again there was something else wrong. It was not worth the frustration, anger, time and fuel. Sometimes you need to know when to admit defeat and I’ve sworn never to do that task again if it reappears!

Lastly, I have some tips on how to avoid rejection:
Zoom in on your photos to check if they are sharp. If there’s anything you are unsure about, or anything unexpected, make sure you write this in the last additional question of the task. When you are unsure about something, ask for clarification in the messages in the app! They might not always get back to you in time, but it’s always worth trying.