‘With some Roamlers I have the feeling I know them’

Merel is a level 5 Roamler and has been a reviewer at Roamler for the past 2.5 years. During
that time she reviewed around 60.000 tasks and became an expert in recognising
products on the submitted photos as well as in supermarkets during her grocery
shopping.

 

How did you get started at Roamler?
I heard about the app 3 years ago on an online forum and I it got my interest directly.
“What great concept, I want to know more about that!” Soon I got an invite code and I got through level 1 in 1 day.

I performed tasks on a weekly basis, but I wasn’t an extremely active Roamler. When a task ‘Become a reviewer’ appeared in the app, I didn’t hesitate in performing the task, because I wanted to have a look behind the scenes at Roamler! I have been working as a reviewer for 2,5 years and are a level 5 Roamler.

Besides Roamler, I study accountancy and I hope to finish these studies shortly. Next to that I have my own horse, so I spend a lot of time on that as well. I have competitions all over the Netherlands and sometimes in Germany and Belgium, so it is a pretty serious hobby.

What tasks do you prefer to review and why?
I absolutely enjoy reviewing the paid tasks most and in particular the Roamler merchandising tasks (tasks where Roamlers fix stock, mirror shelves or set up displays. These merchandising tasks are not available in all Roamler countries). Especially when I review lots of tasks of one project, I already get an idea what the results of that particular project will be and how products or promotions are placed in stores. In these instances I become a bit of an expert on some products.

During these years I have seen so many submissions that I recognise most products, yes even when I walk through a store myself. I can’t do grocery shopping in a normal manner anymore, I constantly look around checking promotions etc.

Did you ever made a mistake with reviewing?
Sure, I think all reviewers made mistakes at some point, we are human after all. Luckily I never made a really big mistake. I think when I was a new reviewer, I made a lot of mistakes by accepting tasks that should have been rejected. I learned a lot from this.

What do you like best about your job at Roamler?
I like the contact with Roamlers and the diversity of the tasks. There are many different tasks, which teaches me something new every time. The contact with Roamlers is really divers, because there are so many different Roamlers out there. With some Roamler I really get the feeling of knowing them, because I interact with them often in the app, I like that part of my job!

What I enjoy about the reviewing as well, is that I became much quicker as a Roamler myself. I see hundreds of tasks on my screen because of the Roamler submissions, so I know the questions by heart and can perform a task really quickly in a store.

What is most difficult about your job at Roamler?
That’s a difficult question. I think it is the part when I have to reject a submission. I know how much work it is to perform certain tasks, but I have to reject the submission, because it is really not good enough to sent to the customer.
Reviewers don’t like to reject submissions, but sometimes it is the only option. The customer wants the submissions and it would be great for everybody if we could except everything, but we need to maintain a high quality for customers so they want to work with us because of the quality of the data.

What mistakes do you find when reviewing?
The mistakes that I encounter most often are mostly small and simple mistakes. Either the number of shelves or metres or shelves are counted incorrectly because the question has not been read thoroughly.
This can be prevented to really read the questions before you answer them. Most mistakes I see are listed in the task description. It might cost you a bit more time for the first submissions of a check, because you need to read it carefully, but in the end you will save a lot of time, because those submissions won’t be rejected.

Do you have tips on Roamlers on performing (more) paid tasks?
Personally I prefer to visit multiple locations for the same project. That way you are trained for that specific task and you can become very quick at performing it, because you know what is required. That way you become quicker and quicker at performing tasks!

Anything else?
Keep up the good work Roamlers! There have been so many different types of tasks in the Netherlands recently and I like to see that every Roamler has their preferred type of tasks and that some Roamlers are becoming a real expert on those tasks!

See you in the app soon!

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